WEBINAR OVERVIEW:
In some respects the client Virtual Assistant relationship is like a marriage. In order for the relationship to work, you must trust each other; you must be able to work together for a mutual interest; your personalities should blend and not clash; you must be able to communicate well with each other; and you both must work at the relationship. Like a marriage, it's important to start out on good footing. In order to have a good return on your investment of time and energy, it pays to be selective when it comes to clients. But, how do you identify troublesome clients? There are some warning signs, but your own inner voice or intuition may be your best tool to weed out clients who don’t pass the “sniff test”. Usually, when you ignore or talk yourself out of listening to the warning signs, you live to regret it.

IN THIS WEBINAR, YOU WILL LEARN ABOUT:
• Starting the client relationship (the consultation process)
• Ending the client relationship (firing a client!)
• Rejecting Clients: Top Six reasons to reject a prospective client
• Drawing a Line in the Sand for Unacceptable behaviors
• Damage control and managing expectations
• Five keys to client retention
• Referrals and Testimonials

WHO SHOULD ATTEND:
This is a MUST Webinar for Virtual Assistants/participants interested in cultivating a solid relationship with their clients and finding and retaining high end clients.

DATE / TIME / COST:
• Thursday, June 10, 2010
• 8:00 p.m. to 9:15 p.m. EST
• Register here
• Cost: $65.00

FACILITATOR:
Aretha Gaskin is a highly regarded legal support professional with over a decade of Legal Secretarial experience at some of New York City’s largest corporate law firms. Aretha leads a team of U.S. based Virtual Assistants who provide administrative and operational support to solo and small business professionals virtually.

PLEASE NOTE: If your reservation says “you may attend” that will not get you into the webinar. You must pay and register to get the Webinar information.