I do have one challenge that I often encounter. I do manage a small team of VA's here in our small home office. However I have been receiving negative feedback about their work. I do spend sometime checking most of their work but at times because of too much work, I submit it to the client right away. Today I received another negative feedback from one of my VIP clients and i feel frustrated. with this kind of economy and with this rate we're going we will definitely loose the business sometime soon. How do you usually handle negative feedback? and how do you win back the clients?