Are you a LinkedIn Spammer?

We all know that using social networking for business is about building relationships and helping each other grow and improve, but the obvious “Spammers” just don’t seem to get it. I can’t tell you how many times I’ve seen someone respond to a LinkedIn group discussion with a statement that had nothing to do with what was being discussed. They just wanted to get as many people as possible to click on their website link, and they will respond with that identical post to as many discussions as they can. Do they really think that the people in the group don’t know exactly what they are doing, resulting in the opposite outcome the poster hoped for?

Happy New Year – And Enjoy Our Simple Hoppin’ John Recipe!

My Virtual Project shares the wealth of a time honored "Hoppin' John" recipe that, according to Southern legend, will bring you folding green and coins in the New Year! So enjoy and Happy New Year!

The Pro’s and Con’s of Offshore Customer Service

We’ve all seen the Discover Card commercial “Hello, welcome to USA Prime Credit, my name is Peggy”. It’s a caricature of sorts, BUT… it is based on the common premise that off-shore customer service has a few barriers; first of which is language and the second is knowledge. The theory behind this from a company’s perspective is to spend as little money as possible to answer the majority of the questions. This is a solid, cost-effective measure indeed… or is it?

Is Facebook Hurting our Families and Friends?

When we post on Facebook, we are generally posting our feelings. Unless privacy controls are strictly set to restrict certain people, everyone gets to see what our feelings are, be they happy or sad. This sometimes causes old wounds to resurface and an argument to ensue or it may just remind a person of losses, things they wish had been different, things they wish are different. You get the drift.

Ten Steps to Social Media Success

When we meet with clients who want to use social media to grow their business, our project plan includes these 10 steps. The “strategy” that results is often very different, but that’s OK because no single solution works for every business.