When you’re working with clients, it’s important to have boundaries based on clear communication and mutual respect. Then, when you have established your boundaries comes the difficult task of enforcing them.

What happens when enforcing policies means saying no? In many cases, you may run the risk of losing an ally in the other party once the word “no” leaves your mouth. This is why it’s so important to figure out a way to honor your boundaries while making connections and developing relationships — even when you need to say no.

Here are a few situations when you may need to say no to a client with examples of gentler ways to do it.

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